Freight Policy

Freight Policy




International Orders

Precison Flight Controls, Inc. is not responsible for any custom's fees, duties, value-added taxes (VAT), or other additional expenses incurred with the importation of our products.  Shipment transit times to international destinations are based on common carrier estimates only and do not include delays for customs processing.  PFC has no way to estimate these fees or delays in advance.

Damaged Shipment

Please inspect all packages upon arrival. You must report any damaged or missing items to Precision Flight Controls within 3 business days of receiving your order.  If you notice any damage to the shipping box upon delivery, report it to the carrier immediately and then report it directly to PFC.

All items leave our facility securely packaged, tested and in good condition.  If you notice any damaged items upon unpacking the order, leave the box and its contents as is, save all of the packaging material, take pictures of the damaged items and contact PFC.  PFC cannot be held responsible for packages left unattended due to special instructions left for your carrier.

Shipment by UPS or UPS Supply Chain Solutions

Precision Flight Controls, Inc. offers United Parcel Service (UPS) as freight carrier for all door to door shipments, both domestic and international.  Packages shipped overseas via door-to-airport service will be handled via UPS Supply Chain Solutions.


UPS and UPS Supply Chain Solutions will be the only carriers utilized unless the below listed provisions are met by the customer as follows:

 

1. Customer must issue specific instruction in writing to Precision Flight Controls, Inc. to arrange for an alternate carrier.     

2. Written request must include the customer’s printed name, signature and date.

3. Customer’s request must be submitted at least twenty-four (24) hours prior to order shipment date.

4. Customer must be able provide current and valid account number pertaining to the specified alternate carrier.

5. If no account number is available, freight costs will be charged directly to the customer’s credit card.

 

Unless the customer’s specified carrier service is able to provide a call-in pick up service and does not require Precision Flight Controls to generate additional paperwork and form submittals, PFC will apply an additional Special Handling Fee of $35.00 for all domestic shipments and $50.00 for all international shipments.

Precision Flight Controls, Inc will not be held liable for any costs incurred whatsoever due to damaged, lost or stolen merchandise that was shipped via the customer’s specialized freight arrangements.

Restocking Fee

A 15% restocking and repackaging fee applies to all items returned for refund.