Technical Support

Technical Support




Free Technical Support

A  free Technical Support Library is provided for your convenience.  Installation manuals and instructions are available for most of our components and systems.

If you experience difficulty during the installation or subsequent use of a PFC product, you may contact PFC’s Technical Support Line at (916) 414-1316.  PFC provides free technical support to the original owner as follows:        

 

Free technical support for the first 30 days of ownership on software upgrades
Free technical support for the first 90 days of ownership on components not sold as a complete system
Free technical support for the first 120 days of ownership on FAA approved systems

 

Paid Technical Support

After the free technical support period (30, 90 or 120 days), we offer technical support charged on a per incident basis, which is determined by the type of components/system. 

When calling for technical support please have the following information available:

Your name, phone number, invoice number and email address
Which software you are using and what version
Credit card information (for support after 30/90/120 days)
A detailed description of your problem and, if applicable, the steps taken to try to resolve the problem

 

Remote Assistance  

PFC Remote Assistance PFC Remote Assistance

We also offer remote assistance using Teamviewer. The same condition applies as above for the this service. 

 

Phone: (916) 414-1316
Email: techsupport@flypfc.com
Hours: 9 A.M. - 5 P.M. PST/PDT (-8 GMT)