You are our most important asset.
At Precision Flight Controls, we firmly believe that our successes result from the loyalty of our customer base. We believe that we build the finest products in the world at an affordable price. Professional support for these products is our top priority.
PFC has been manufacturing the industry’s finest flight simulation solutions and products for over 25 years. Our products set the benchmark for innovation, quality, functionality and reliability.
Our payment terms are available on our Payment Terms and Conditions page.
Typically, parts and component orders are available for prompt shipment.
Complete system orders require assembly, calibration and testing. Shipment dates are predicated upon receipt of deposit and production times vary according to system complexity.
Precision Flight Controls utilizes United Parcel Service (UPS) and the United States Postal Service (USPS) to ship components and desktop systems. Larger systems are shipped through a consolidated freight carrier.
On smaller orders, door-to-door shipping is usually available. If this service is cost prohibitive, shipments can be sent to the nearest international airport. The recipient is responsible for any customs fees or duties as well as local delivery from the airport. We are not responsible for shipping delays.
If your shipment is damaged when you receive it, please follow the instructions on our Freight Policy page.
To return components to PFC, please follow our Return Merchandise Authorization (RMA) procedures.
For FAA approved systems, professional software is required. Professional licensing fees are set by our software partners. While there is no such thing as “FAA approved software”, our custom aircraft fleet is required for FAA approval of our various flight systems. For this reason, professional software should always be purchased directly from us. Our custom aircraft fleet is included with our professional software packages.
Payments by Check
We accept personal, business and bank cashier’s checks. Check payments are subject to a 1 – 2 business day clearance period.
We accept Visa, Master Card and American Express for orders under $2,500. We do not accept bank/ATM cards without the Visa logo.
All credit card payments may be subject to completion of a Credit Card Billing Authorization Form, as well as verification of the card holder’s ID and an image of the backside of the card used for payment. Forms should be submitted via fax at (916) 859-0919.
Bank Wire Transfers
We accept bank wire/ACH/EFT transfers. Please contact us at (916) 414-1310 to speak with a representative.
Terms and Conditions
All funds must be submitted in US Dollars only.
All funds to be verified prior to production commencement and/or shipment.
Shipment dates are contingent upon timely receipt of payment.
California state sales tax will be applied to all orders shipped to a destination located within the State of California.
California state sales tax for the City of Rancho Cordova will be applied to all orders picked up at our facility.
Orders delivered by a PFC representative to a destination located within the State of California will be subject to California state sales tax for the city in which the delivery occurs.
Sales tax exemption documentation must be provided upon order placement.
We offer a 30 day money-back guarantee on all items returned in original condition with original packaging.
A fifteen percent (15%) restocking fee is applied to all returns. A Return Merchandise Authorization (RMA) is required for all returns. Items returned without a RMA form and the RMA number recorded on the outside of the package are subject to delivery rejection. Please call (916) 414-1316 or email email@example.com to obtain RMA information.
Precison Flight Controls, Inc. is not responsible for any custom’s fees, duties, value-added taxes (VAT), or other additional expenses incurred with the importation of our products. Shipment transit times to international destinations are based on common carrier estimates only and do not include delays for customs processing. PFC has no way to estimate these fees or delays in advance.
Please inspect all packages upon arrival. You must report any damaged or missing items to Precision Flight Controls within 3 business days of receiving your order. If you notice any damage to the shipping box upon delivery, report it to the carrier immediately and then report it directly to PFC.
All items leave our facility securely packaged, tested and in good condition. If you notice any damaged items upon unpacking the order, leave the box and its contents as is, save all of the packaging material, take pictures of the damaged items and contact PFC. PFC cannot be held responsible for packages left unattended due to special instructions left for your carrier.
Shipment by UPS or UPS Supply Chain Solutions
Precision Flight Controls, Inc. offers United Parcel Service (UPS) as freight carrier for all door to door shipments, both domestic and international. Packages shipped overseas via door-to-airport service will be handled via UPS Supply Chain Solutions.
UPS and UPS Supply Chain Solutions will be the only carriers utilized unless the below listed provisions are met by the customer as follows:
- Customer must issue specific instruction in writing to Precision Flight Controls, Inc. to arrange for an alternate carrier.
- Written request must include the customer’s printed name, signature and date.
- Customer’s request must be submitted at least twenty-four (24) hours prior to order shipment date.
- Customer must be able provide current and valid account number pertaining to the specified alternate carrier.
- If no account number is available, freight costs will be charged directly to the customer’s credit card.
Unless the customer’s specified carrier service is able to provide a call-in pick up service and does not require Precision Flight Controls to generate additional paperwork and form submittals, PFC will apply an additional Special Handling Fee of $35.00 for all domestic shipments and $50.00 for all international shipments.
Precision Flight Controls, Inc will not be held liable for any costs incurred whatsoever due to damaged, lost or stolen merchandise that was shipped via the customer’s specialized freight arrangements.
A fifteen percent (15%) restocking and repackaging fee applies to all items returned for refund.
Limited Lifetime Warranty to "Original Owner"
Precision Flight Controls, Inc. (PFC) warrants, to the original owner, that its products are free from defects in materials and workmanship. PFC will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by PFC and will be either new or refurbished to be functionally equivalent to new.
One Year Warranty on...
All internal and external cockpit components to include: electronics, structural, computers, monitors, control loading and motion system. 3DOF and 6DOF motion bases are also covered.
* There is a minimum service/handling charge of $25.00 for all warranty items after 90 days.
For the first 90 days of ownership, PFC will provide onsite service as PFC’s schedule permits, at no charge for parts and labor. The customer is responsible for all travel expenses to include: hotel, airfare and car rental (if required). Travel expenses must be pre-paid. After the first 90 days, in addition to travel expenses, charges for labor and parts not under warranty will apply.
This warranty does not cover...
Damage resulting from accident, power surges, unreasonable use, neglect, alterations, improper servicing, improper installation, connections with peripherals or other causes not arising out of defects in materials or workmanship. Normal wear and tear on interior upholstery and seats is not covered. Any service or repair provided outside the scope of this limited warranty shall be at PFC’s rates and terms in effect. PFC is not responsible for costs or loss of revenue incurred due to downtime.
Advance Replacement (Warranty Items Only)
If an advance replacement for items under warranty is requested, the customer is required to provide a credit card to charge the full cost of the replacement item. Once the defective item is received by PFC the credit card will be credited. Customer agrees to pay for all shipping and handling costs associated with replacement. If the replacement product is released in advance, and the defective item is not returned to PFC within 10 business days, the customer agrees to pay for the replacement item plus shipping and handling in FULL at the current item price.
Modifying, upgrading, or altering any PFC product will void the warranty. The customer will not be compensated for repairs performed themselves.
To obtain warranty repair service, you may return a damaged or defective product, freight-prepaid and insured, to PFC. For all returned products, please follow the required RMA procedures.
Free Technical Support
A free Technical Support Library is provided for your convenience. Installation manuals and instructions are available for most of our components and systems.
If you experience difficulty during the installation or subsequent use of a PFC product, you may contact PFC’s Technical Support Line at (916) 414-1316. PFC provides free technical support to the original owner as follows:
- Free technical support for the first 30 days of ownership on software upgrades
- Free technical support for the first 90 days of ownership on components not sold as a complete system
- Free technical support for the first 120 days of ownership on FAA approved systems
Paid Technical Support
After the free technical support period (90 or 120 days), we offer technical support charged on a per incident basis, which is determined by the type of components/system.
When calling for technical support please have the following information available:
- Your name, phone number, invoice number and email address
- Which software you are using and what version
- Credit card information (for support after 90/120 days)
- A detailed description of your problem and, if it applies, the steps taken to try to solve the problem
Follow the link below to access our free downloadable PDFs and device manuals.