FAQ
Frequently Asked Questions
General
Why is Precision Flight Controls the best choice for flight simulation components and systems?
PFC has been producing the industry's finest flight simulation products for over 21 years. Our systems have the reputation of being well engineered and robust as well as full-featured and ergonomic.
What is your product warranty?
PFC's product warranty is available on our Warranty page.
Payment Terms
What methods of payment do you accept?
Our payment terms are available on our Payment Terms and Conditions page.
Shipping
Do you ship to my country?
We ship directly from our manufacturing facility to customers all around the world without restriction.
When will my component order be shipped?
Typically, parts and component orders are available for prompt shipment.
When will my system order be shipped?
Complete system orders require assembly, calibration and testing. Shipment dates are predicated upon receipt of deposit and production times vary according to system complexity.
How will my order be shipped?
Precision Flight Controls utilizes United Parcel Service (UPS) and the United States Postal Service (USPS) to ship components and desktop systems. Larger systems are shipped through a consolidated freight carrier.
What type of delivery is available?
On smaller orders, door-to-door shipping is usually available. If this service is cost prohibitive, shipments can be sent to the nearest international airport. The recipient is responsible for any customs fees or duties as well as local delivery from the airport. We are not responsible for shipping delays.
What if my shipment is damaged in transit?
If your shipment is damaged when you receive it, please follow the instructions on our Freight Policy page.
How do I return an item for repair?
To return components to PFC, please follow our Return Merchandise Authorization (RMA) procedures.
SimCenter
Does simulator rental include an instructor?
Sim rental does not include an instructor.
While SimCenter does not provide flight instruction, we will gladly refer you to a list of qualified instructors.
Yes. We encourage you to train with a qualified instructor. Please note that all pilots must first submit proper documentation and attend an orientation prior to simulator usage.
Yes, one observer is allowed but for security reasons, the individual must first present identification and obtain a Guest Pass prior to accessing the sim.
If more than 12 hours in advance of scheduled time, renter may cancel via our online scheduling system.
Although SimCenter does not offer formal training of any kind, SimCheck International offers professional pilot prep course curricula including GPS Navigation, Turboprop or Jet Transition, and CRM/SRM. For more information, contact SimCheck International, (916) 284-7853.
Products
How does PFC's X-Plane Professional software differ from retail software?
For FAA approved systems, professional software is required. Professional licensing fees are set by our software partners. While there is no such thing as "FAA approved software", our custom aircraft fleet is required for FAA approval of our various flight systems. For this reason, professional software should always be purchased directly from us. Our custom aircraft fleet is included with our professional software packages.